Support
Good questions.
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Product information, account access or ordering — find the right place to start.
Where can I find product documents?
Visit the documentation area or the relevant product page to see the current record status. Reviewed documents will be linked when available.
How does wholesale approval work?
Higher Arc Professional serves medical, rehabilitation and other organizations. Access requires an application, applicable documents, verification and team approval. Wholesale pricing requires ten vials of a given product.
How does the welcome offer work?
Create a retail account with an email address and mobile number to receive 15% off your first retail order. A single-vial order qualifies. Wholesale is excluded.
What are the shipping and return terms?
Orders are shipped from Utah, with shipping calculated for U.S. destinations. Restocking items may be ordered and split-shipment cost will be covered by Higher Arc. Contact support@higherarcpro.com for shipping and return questions.
How does membership work?
The first month is included when membership is added to a customer’s first purchase. Membership then renews at $9.95 monthly and preserves 10% member savings. A payment method is required. For membership and cancellation questions, contact support@higherarcpro.com.